Frequently Asked Questions

What should I do if the fragrance of the herbs is a little too strong for me at first?

Some people are more sensitive to fragrances than others for a variety of reasons. As a result, your HDSC sachet may need to “air out” for a short time before it is comfortable for you. We recommend hanging it up so that both sides can dissipate some of the fragrance at the same time. This approach will work a little more quickly than if you lay it down on one side. You may also want to consider taking advantage of the “excess fragrance” to enhance the aroma of a closet or laundry room in your home.

I have been looking at your pillows on your Shopify store and I am interested in purchasing one – or more. How do I know which size I need?

Our king and standard pillows are comparable to pillows of those same sizes from most other manufacturers. The exact dimensions are available on our Shopify website if you need them. Our “Mini” pillow is not a common size so it can be used for children, as a travel pillow, or any other situation where you need a somewhat smaller pillow.

What should I do if the fragrance of the herbs fades as it naturally will do over time?

Our natural herb blends will fade slowly over time. Your personal experience will vary depending on how much fragrance you prefer and how long you have had your sachet. When you reach the point when you want to “recharge” your HDSC sachet, all you need to do is visit our Shopify store at HoppyDreamsSleepCompany.com and reorder. (You are welcome to order additional pillows and any other HDSC products that are available at that time.)

I want to purchase one – or more – of your pillows for a gift for someone in another area and have it shipped directly to them. How should I do that?

When you want to order a pillow and have it shipped to an address different than the billing address associated with your bankcard, just select different shipping and billing addresses. This can apply for gifts as well as when you are ordering for yourself but have different shipping and billing addresses.

How should I clean my HDSC pillow to maximize its life? 

We recommend “biokleen Bac-Out Stain and Odor Remover” for cleaning all of our pillow products. This product line is safe to use on all water-safe fabrics. It is made of plant-based extracts and enzymes to eliminate tough odors that get trapped in your fabrics. All biokleen products are eco-friendly and non-toxic. They do not contain any artificial fragrances, colors, preservatives and they don’t leave behind any harsh fumes or residue. These products are great for homes with children and/or pets and they are well-tolerated by people and pets with chemical sensitivities and allergies.

Where are my HDSC products being shipped from and/or how long will it take to receive my order?

Your HDSC products are shipped from our fulfillment center in Brevard, North Carolina. The arrival date will depend on the time required for the shipper involved and your shipping address. If you need to expedite shipping for an order, please contact us directly – before you place the order – and we can discuss the specific details at that time. (There may be an extra charge for expedited shipping.)

How can I request a return for a product I purchased from HDSC?

Please contact us at Hello@HoppyDreamsSleepCompany.com (or call us at 886-884-0427) to request a return. If we miss your call, leave a message and we will follow up with you within 24 hours.

I recently submitted an order, but I have not yet received it. How can I find out where my order is and when I will receive it?

You will receive an email confirmation with your tracking number when your order is shipped from our fulfillment center. If you have not received a confirmation email, check your spam or junk folder. Otherwise, you can contact us by email at Hello@HoppyDreamsSleepCompany.com or call us at 886-884-0427.
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